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Citrix - A Platform for the Future of Work

Citrix is a digital workspace platform that gives employees everything they need to be productive in one unified experience. It arms IT with the visibility, simplicity, and security needed to enable and control it all.

Employee Authentication

How can I facilitate remote working without relaxing security?

Citrix ensures that users remain productive while maintaining the necessary level of security and control over user access to corporate resources. Citrix Workspace, including virtual apps and desktops, enable seamless workforce productivity. It gives employees the flexibility to work from anywhere, all while keeping your apps and information secure.

How do I enable employees to work from home, without any solutions already in place and communicate safely? 

The health and safety of our community is our highest priority. Following guidance we have restricted all non-essential travel. We have also expanded our work-from-home policy and advised all employees to work remotely. The only exception is those whose work cannot be performed offsite. Also, Our Cloud Services operations are geographically dispersed around the world. Our operations team is able to manage services remotely, including while working from home. Additionally, we are shifting workloads across our sites to ensure that our systems are also performing at best. This ensures that our customers continue to receive the superior levels of support they have come to expect.

What will the user experience be like for employees at home?

With Citrix Workspace, our virtual applications and desktops provide employees the ability to seamlessly work from home.

 

Customer Authentication

How do I give external access to users to work from home and additional remote user access?

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 (coronavirus) pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuity and Disaster Recovery Guidance.

Below are specific areas that can help address some other top concerns:

How do I maintain business transactions for BAU?

We continue to communicate through normal media and client relations channels. Our help desk remains available 24/7 for technical assistance. In addition, we are proactively reaching out to our customers to ensure their work from home readiness so that they too can keep their employees safe and operations running as the global crisis continues to unfold and have created a dedicated COVID-19 page on our website where they can access insights, best practices and special offers.

How can I view my current license usage?

You can view current license usage via virtual apps and desktop, Citrix Gateway and additional licenses can be purchased quickly. Citrix has launched new offerings to allow their customers to speed the adoption of remote work and fuel business continuity even in the most tumultuous of times. In order to do this, please contact your partner or Citrix sales representative. They have the latest information on the current Citrix offerings.

Will you be able to maintain your cloud services?

Yes. Our Cloud Services operations are geographically dispersed around the world and our operations team is able to manage services remotely, including while working from home.

Does Citrix have a designated Pandemic Response Team for customers?

Yes. Our Pandemic Response Team is comprised of our executive leadership and multiple support teams such as HR, Legal, Communications, Facilities/Real Estate and others. The team is responsible for taking pre-determined actions, which are developed prior to an event and triggered by emerging public health situations and impacts worldwide. The team is informed of all emerging public health emergencies as determined by the CDC, WHO and others which are monitored 24×7.

Contact Details

For more information you can contact us here or Ed – Ed.Bezooijen@citrix.com

 

COVID Response

Get business updates and resources to see how Citrix is responding to COVID – 19 here.

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Covid 19: What the tech industry is doing to help
Covid 19: What the tech industry is doing to help
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