Following on from our latest blog post, Covid-19 has not only ushered in a new era of digital transformation for many organisations across all industries it has also forced businesses to expedite their technology to make their customers’ lives easier.
Many organisations have had to adapt quickly in order to ensure business continuity, availability and customer experience take precedence. However, the shift at unparalleled speed has raised unique concerns around cyber security and phishing attacks.
Together, with some of the tech industry’s leading vendors, we aim to answer some of your biggest questions around customer authentication in a virtual environment.
Customers can be remotely onboarded without compromising security
With 93% of consumers now using a smartphone, it has never been easier to onboard customers remotely. Over the past few years, customers have become used to onboarding on their phones, through a quick app download. But this ease of access does not come without cyber security concern. Barracuda researchers have observed a recent spike in Covid-19 related phishing attacks, up 667% since the end of February 2020.
So how can your organisation remotely onboard customers without leaving itself open to similar attacks?
With over 300 billion active passwords which sound somewhat a kind of nightmare we suggest using biometric authentication. Using just a smartphone and biometrics eliminates the necessity to remember passwords and mitigates the risk of a potential security breach to both individuals and businesses.
Nothing to create, remember or type in. Instead, you touch your smartphone’s fingerprint sensor or use the device’s facial recognition capabilities to authenticate.
You might be interested in reading how we helped the Cuy Movil in Peru remotely onboard customers here.
Digital Identity can be validated with social distancing and hygiene measures in place.
In the age of social distancing, contactless identity proofing, in order to minimise human interaction while keeping proofing as secure and scalable as possible, is a critical capability for organisations.
Luckily, there are vendors who can help.
OKTA provides seamless integration with leading ID proofing vendors including Experian, Jumio, Accuvant and Evident. These ID proofing vendors can validate an existing identity or run verification steps including document verification, liveness detection, digital verification and support digital wallets (BYO Identity). The flexibility of the platform to integrate with an ID proofing vendor of your choice, and the ability to offer pre-built integrations with a number of vendors, allows you to ensure remote ID verification without compromising security for enrolment or even credential recovery.
Veridium’s technology can also provide your organisation with the means to validate digital identity. The only thing you need to have contact with is your own mobile phone – no need to touch any fingerprint readers, or to leave your house – offering customers a much simpler authentication experience.
The future of remote customer authentication is here
Customers have been ready for remote authentication for some time now. In fact, according to research carried out by Deloitte, at least 38% of customers drop out of the onboarding process over frustrations of the sheer volume of touch points and paperwork involved.
Although the Covid-19 pandemic has sped up the rate of digitalisation, this trend is set to stick in a post-pandemic environment.
Find out how you can ensure your organisation can provide a safe, secure and user-friendly experience for your customers by enabling remote authentication. Read our full FAQ document here.