What the Citrix, Veridium relationship means for Workspace customersFred O'Connor | August 26, 2019
Providing Citrix customers with a better authentication experience is a key objective for Veridium. But how does Veridium’s passwordless authentication platform fit with Citrix’s customer strategy and how can Citrix customers benefit from using it?
To better explain the Citrix and Veridium relationship, we talked to Veridium CPO, John Spencer. John previously worked for Citrix as CTO for Northern Europe, giving him insight from Veridium’s and Citrix’s perspectives, especially around Workspace.
What’s the connection between Citrix Workspace and Veridium?
Citrix wants to move customers to Workspace so their employees will have a great user experience and be more productive. Veridium supports that strategy by allowing Citrix customers to remove passwords from the Workspace authentication process.
A better user experience with Veridium means not having to remember passwords and not having to change them to meet enterprise password management policies From a productivity perspective, using passwordless authentication means employees don’t have to spend time resetting a password if they forget it. Resets can take some time, so instead of working, employees are waiting for IT to unlock their account, slowing productivity. There are also productivity benefits for IT staff. Instead of dealing with password resets, they can handle tasks that are higher priorities and more beneficial to the business.
How do Citrix Workspace customers benefit from using Veridium?
If you’re a Citrix customer, you’re probably driving a strategy that centers around using Workspace as your single platform for all your users to access their applications and services. Like I mentioned earlier, there’s that improved user experience and increased productivity element that passwordless authentication brings. That will make anyone who handles digital experiences happy.
But there’s a security element to passwordless authentication. Credentials are used by threat actors as penetration vectors. If you’re no longer using passwords, you’re reducing the security risks associated with them so you’re improving your organization’s security posture. This should appeal to CISO and any CIOs who handle security since lowering the risk of a cyberattack is a priority at all enterprises. Veridium aims to strike that balance between providing better security without hindering the user experience.
Could you explain what makes Veridium’s approach to passwordless authentication unique?
Veridium wants to take the authentication experience that people have with their smartphones and apply it to the enterprise. People don’t use passwords to unlock their smartphones and access mobile apps. Instead, they use biometrics. Maybe they touch a fingerprint sensor or use Face ID.
But the ease and convenience of consumer authentication with smartphones and biometrics doesn’t really exist for enterprise authentication. Microsoft is supporting passwordless authentication for biometrics with Windows Hello, but their approach may not work for all companies, especially ones that use Windows 7 and have diverse IT ecosystems. We want to take that same frictionless authentication experience consumers have and bring it to the enterprise. People want authentication at work to be as simple as it is in their personal lives and we deliver that.
What’s the ROI of using passwordless authentication?
Password resets cost organizations money. Veridium estimates that enterprises spend between $108 and $275 on password resets per employee. Typically, passwords resets for executives who use multiple applications and IT administrators costs more than resets for employees who use one or a few apps. By using passwordless authentication, companies no longer have to spend money resetting them.
Another cost associated with passwords is the financial fallout from a cyberattack. Those can include paying for remediation services, fines and sideling business to the point that quarterly earnings are impacted. Not using passwords decreases the likelihood that attackers can use them as an attack vendor so companies avoid costs associated with a cyberattack that leverages credentials.
There are also cost savings for Citrix customers that use Veridium for two-factor authentication. Using Veridium means enterprises can stop buying and maintaining tokens, leading to either $24 in hardware savings or $10 in software savings per employee, per year.
Watch this video to learn more on how Citrix Workspace customers can benefit from passwordless authentication with Veridium.